REDEFINING EXCELLENCE
Course Details
The process approach is a management strategy that focuses on understanding and improving the processes within an organization to achieve desired outcomes more efficiently and consistently. It involves identifying, mapping, and managing interrelated processes that contribute to the organization’s objectives. By emphasizing the flow of activities and their interactions, the process approach helps to ensure that resources are used effectively, risks are minimized, and customer satisfaction is maximized. It also encourages continuous improvement by regularly monitoring and analysing processes to identify opportunities for optimization. This approach is particularly valuable in quality management systems, where it helps organizations maintain control over processes and ensure consistent product or service quality, ultimately leading to improved performance and operational excellence.
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