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REDEFINING EXCELLENCE
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REDEFINING EXCELLENCE
Course Details
Continuous Quality Improvement (CQI) is a method used to enhance processes, products, or services through regular, incremental improvements. Several models guide this effort, each offering a different approach. The Plan-Do-Study-Act (PDSA) cycle involves planning an improvement, testing it, studying the results, and making adjustments based on those findings. Six Sigma focuses on reducing defects and variations in processes using data and statistical analysis. Total Quality Management (TQM) aims to improve quality across the entire organization by engaging all employees in the process. The Lean model emphasizes eliminating waste and increasing efficiency by streamlining processes. The Baldrige Performance Excellence Framework provides a comprehensive evaluation of organizational performance, including leadership and customer focus, to drive improvements. Lastly, Kaizen promotes continuous, small changes by involving employees at all levels to enhance processes. These models, while different, all work toward the same goal of fostering continuous improvement and delivering higher quality.
Internationally Recognized Certification
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